# Unable to send test email

### Send test email failed

### What causes this issue

* Your site might not have enabled email sending via SMTP
* Errors with the email templates such as blank email subject, wrong formats, etc.

### How to fix it

1. **Test your email deliverability**

Firsly, please make sure that your WordPress site can send outgoing emails.

Please go to your SMTP plugin's settings and send a test email to see if the email can reach your email address.

If you're using the [YaySMTP](https://wordpress.org/plugins/yaysmtp/) plugin to send WordPress emails, please go to the **YaySMTP** menu from your admin dashboard to tackle the problem. By trying Send Test Email, you'll know if your SMTP server configuration works or not.

![](https://157604815-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MJfBhHG_1ipE5lMX4qT%2F-Mhm6DW_hIjb-2GTu3HI%2F-MhmG7AYG4z1wuGLKXnf%2FSend%20test%20email%20with%20YaySMTP.jpg?alt=media\&token=bd6f8e4d-277a-431d-9591-9a11b2dc3b4e)

1.1. If sending test email fails, you should configure your SMTP settings. Check out how to [set up SMTP for WordPress](https://docs.yaycommerce.com/yaysmtp/how-to-set-up-smtps).

1.2. If your test email works, please move on to troubleshooting the email template itself.

   2\. **Troubleshooting the email template**

In some cases, the email template cannot load successfully due to multi-language incompatibility. Please try resetting the template: Navigate to the upper toolbar and click **Reset template**.

![](https://157604815-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MJfBhHG_1ipE5lMX4qT%2F-Mhm3eiW8B0MdHNhnKfE%2F-Mhm43Uj8u07UCbGYaaa%2Ftroubleshoot%20yaymail.jpg?alt=media\&token=27227362-72ec-4a9d-af42-def86c16cdf8)

   3\. **Next steps?**

Once reset, the email template should be saved and sent successfully.

If the issue is still there, please [contact us](https://yaycommerce.com/support/).