YayMail - WooCommerce Email Customizer
  • Getting Started
    • Introduction
    • How to Install
    • Enter license key
    • System Requirements
    • How To Update YayMail
    • Uninstall and Delete
  • How It Works
    • Drag and Drop Interface
    • Block-Based Live Editor
    • Pre-Designed Patterns
  • Global Header and Footer
  • Upper Toolbar
    • Shortcodes
    • Custom shortcode
    • Reset Templates
    • Import/copy template from
  • The Elements Panel
    • Basic Elements
      • Embed a YayMail shortcode into a button
      • Add HTML and shortcode
    • General Elements
    • WooCommerce Elements
      • Change Order Item Titles
    • Blocks
  • The Settings Panel
    • General Settings
    • Email Settings
    • Customize with CSS
    • Hide Elements of Order Table
    • Duplicate/Copy an Element
  • Preview email
  • Visibility Control
  • Tools
    • Enable or Disable Templates
    • Import or Export Templates
  • Guides
    • Display coupons
    • Add column in order item table
  • Developer zone
    • Demo Plugin
    • Register Templates
      • Register new template
      • Email class
      • Render Templates content
    • Register Elements
      • Register New Elements
      • Element Class
      • Render Element content
      • Default element data
      • Custom Property Editor (coming soon)
    • Register Shortcodes
      • Register New Shortcodes
      • Shortcode Class
  • Integrations
    • FooEvents for WooCommerce
    • Custom Order Status Manager for WooCommerce by Bright Plugins
    • Custom Order Status by TycheSoftwares
    • Custom Order Status by Nuggethon
    • WooCommerce Order Status Manager by SkyVerge
    • WooCommerce Admin Custom Order Fields by SkyVerge
    • Advanced Custom Fields (ACF) by WP Engine
    • Checkout Field Editor by WooCommerce
    • Flexible Checkout Fields by WPDesk
    • Checkout Field Editor by ThemeHigh
    • WooCommerce Show Attributes by Isabel Castillo
    • Back In Stock Notifier by codewoogeek
    • Shipment Tracking
    • Advanced Local Pickup for WooCommerce by Zorem
    • Software Addon by WooCommerce
    • WPML & WooCommerce Multilingual
    • Weglot Translate
    • Loco Translate
    • TranslatePress/Polylang
    • Translate text in YayMail
    • User meta
  • Addons
    • Conditional Logic
    • WooCommerce Subscriptions
    • Germanized for WooCommerce
    • Dokan Multi Vendor
    • AutomateWoo
    • WooCommerce Follow Ups
    • WooCommerce Bookings
    • WooCommerce Gift Cards
    • Smart Coupons
    • WooCommerce Memberships and Teams for WooCommerce Memberships
    • WooCommerce Pre-Orders
    • Parcel Panel Order Tracking
    • WCFM Marketplace
    • Affiliate For WooCommerce
    • Back In Stock Notifications
    • PW WooCommerce Gift Cards
    • Appointments for WooCommerce
    • WooCommerce Bookings And Appointments by PluginHive
    • B2BKing
    • B2B Market
    • B2B & Wholesale Suite
    • TrackShip for WooCommerce
    • SG WooCommerce Order Approval
    • SUMO Subscriptions
    • SUMO Payment Plans
    • WooCommerce German Market
    • WC Vendors Marketplace
    • WooCommerce Print Invoices & Packing Lists
    • WooCommerce Deposits
    • WooCommerce Cart Abandonment Recovery by CartFlows
    • WooCommerce Waitlist
    • WooCommerce Simple Auctions
    • YITH Auctions for WooCommerce
    • YITH WooCommerce Stripe
    • YITH Membership
    • YITH Subscription
    • YITH Booking and Appointment
    • YITH WooCommerce Recover Abandoned Cart
    • YITH Wishlist
    • YITH Pre-Order
    • YITH Gift Cards
    • YITH Review For Discounts
    • YITH Multi Vendor
    • YITH WooCommerce Points and Rewards
    • YITH WooCommerce Request a Quote
    • YITH WooCommerce Affiliates
    • YITH WooCommerce Coupon Email System
    • WooCommerce Order Delivery Date Pro
    • Colissimo Shipping Methods for WooCommerce
    • WooCommerce Deposits & Partial Payments
    • Custom Fields by Addify
    • Quotes for WooCommerce
    • RMA Return Refund and Exchange For WooCommerce
    • License Manager for WooCommerce
    • WooCommerce Product Vendors
    • MultiVendorX
    • WooCommerce Stripe Payment Gateway
    • WooCommerce B2B
    • Order Cancellation Email
    • Order Delivery
    • Account Funds
    • TeraWallet for WooCommerce
    • Points And Rewards
    • Split Orders
    • WP Crowdfunding
    • AliDropship for WooCommerce
    • Custom User Registration Fields by Addify
    • MultiLocation Inventory & Order Routing
    • Woo Sell Services
    • WooCommerce Return & Warranty Management
    • WholesaleX
    • ShopMagic
    • WooCommerce Contact for Shipping Quote
    • MarketKing
  • Why Upgrade?
  • OTHER LINKS
    • FAQs
    • Troubleshooting
      • Continuous loading
      • Unable to save template
      • Unable to save Emoji
      • Unable to send test email
      • How to clear cache
      • How to use YayMail with GoDaddy
    • Changelog
    • Useful Links
      • AppSumo Deal
    • Support
      • How to pay without PayPal
      • How to renew the license key
      • How to change payment method
  • Articles
    • Design Tips
      • Customize Order Confirmation Email
      • Preview and Test Your Emails
      • Design a Black Friday Banner
      • Embed a Video in WooCommerce Email
      • Add Conditional Logic to WooCommerce Emails
    • Email Marketing
      • Setup Next Order Coupon in WooCommerce Emails
      • Automatically Send “Customer Invoice/Order Details" to Customers
      • Create Emails with Dynamic Content
      • Customize WooCommerce Membership Emails
      • Recover Abandoned Cart
    • Advanced Guides
      • Create WooCommerce Custom Emails Per Product
      • Customize ShopMagic Automation Emails
      • Create Custom Shortcode for YayMail
      • Translate Emails with Loco Translate
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On this page
  • Send test email failed
  • What causes this issue
  • How to fix it

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  1. OTHER LINKS
  2. Troubleshooting

Unable to send test email

How to troubleshoot "Send test email failed"

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Last updated 1 year ago

Was this helpful?

Send test email failed

What causes this issue

  • Your site might not have enabled email sending via SMTP

  • Errors with the email templates such as blank email subject, wrong formats, etc.

How to fix it

  1. Test your email deliverability

Firsly, please make sure that your WordPress site can send outgoing emails.

Please go to your SMTP plugin's settings and send a test email to see if the email can reach your email address.

If you're using the plugin to send WordPress emails, please go to the YaySMTP menu from your admin dashboard to tackle the problem. By trying Send Test Email, you'll know if your SMTP server configuration works or not.

1.2. If your test email works, please move on to troubleshooting the email template itself.

2. Troubleshooting the email template

In some cases, the email template cannot load successfully due to multi-language incompatibility. Please try resetting the template: Navigate to the upper toolbar and click Reset template.

3. Next steps?

Once reset, the email template should be saved and sent successfully.

1.1. If sending test email fails, you should configure your SMTP settings. Check out how to .

If the issue is still there, please .

set up SMTP for WordPress
contact us
YaySMTP