> For the complete documentation index, see [llms.txt](https://docs.yaycommerce.com/yaymail/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yaycommerce.com/yaymail/other-links/troubleshooting/unable-to-send-test-email.md).

# Unable to send test email

### Send test email failed

### What causes this issue

* Your site might not have enabled email sending via SMTP
* Errors with the email templates such as blank email subject, wrong formats, etc.

### How to fix it

1. **Test your email deliverability**

Firsly, please make sure that your WordPress site can send outgoing emails.

Please go to your SMTP plugin's settings and send a test email to see if the email can reach your email address.

If you're using the [YaySMTP](https://wordpress.org/plugins/yaysmtp/) plugin to send WordPress emails, please go to the **YaySMTP** menu from your admin dashboard to tackle the problem. By trying Send Test Email, you'll know if your SMTP server configuration works or not.

![](/files/-MhmG7AYG4z1wuGLKXnf)

1.1. If sending test email fails, you should configure your SMTP settings. Check out how to [set up SMTP for WordPress](https://docs.yaycommerce.com/yaysmtp/how-to-set-up-smtps).

1.2. If your test email works, please move on to troubleshooting the email template itself.

   2\. **Troubleshooting the email template**

In some cases, the email template cannot load successfully due to multi-language incompatibility. Please try resetting the template: Navigate to the upper toolbar and click **Reset template**.

![](/files/-Mhm43Uj8u07UCbGYaaa)

   3\. **Next steps?**

Once reset, the email template should be saved and sent successfully.

If the issue is still there, please [contact us](https://yaycommerce.com/support/).


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