YayMail - WooCommerce Email Customizer
  • Getting Started
    • Introduction
    • How to Install
    • Enter license key
    • System Requirements
    • How To Update YayMail
    • Uninstall and Delete
  • Overview
    • Email Templates
    • Global Header and Footer
    • Settings
    • Addon
    • Preview Email
  • Drag-and-Drop Email Builder
    • The Elements Panel
      • Basic Elements
        • Embed a YayMail shortcode into a button
        • Add HTML and shortcode
        • Duplicate/Copy an Element
      • General Elements
      • WooCommerce Elements
        • Change Order Item Titles
      • Blocks
    • The Patterns Panel
      • Header
      • Footer
      • Banner
      • Pre-Designed Patterns
    • The Settings Panel
      • Global Settings
        • Customize with CSS
        • Hide Elements of Order Table
      • Email Settings
    • History
    • Upper Toolbar
      • Shortcodes
      • Custom shortcode
      • Reset Templates
      • Import/copy template from
  • Visibility Control
  • Guides
    • Display coupons
    • Add column in order item table
  • Developer zone
    • API Demo Plugin
    • Register Templates
      • Register new template
      • Email class
      • Render Templates content
    • Register Elements
      • Register New Elements
      • Element Class
      • Render Element content
      • Default element data
      • Custom Property Editor (coming soon)
    • Register Shortcodes
      • Register New Shortcodes
      • Shortcode Class
    • Custom Hook
  • Integrations
    • Advanced Custom Fields (ACF) by WP Engine
    • Advanced Local Pickup for WooCommerce by Zorem
    • Back In Stock Notifier by codewoogeek
    • Checkout Field Editor by ThemeHigh
    • Checkout Field Editor by WooCommerce
    • Custom Order Status by Nuggethon
    • Custom Order Status by TycheSoftwares
    • Custom Order Status Manager for WooCommerce by Bright Plugins
    • Flexible Checkout Fields by WPDesk
    • FooEvents for WooCommerce
    • Shipment Tracking
    • Software Addon by WooCommerce
    • WooCommerce Admin Custom Order Fields by SkyVerge
    • WooCommerce Order Status Manager by SkyVerge
    • WooCommerce Show Attributes by Isabel Castillo
    • WPML & WooCommerce Multilingual
    • Weglot Translate
    • Loco Translate
    • TranslatePress/Polylang
    • Translate text in YayMail
    • User meta
  • Addons
    • Conditional Logic
    • WooCommerce Subscriptions
    • Germanized for WooCommerce
    • Dokan Multi Vendor
    • AutomateWoo
    • WooCommerce Follow Ups
    • WooCommerce Bookings
    • WooCommerce Gift Cards
    • Smart Coupons
    • WooCommerce Memberships and Teams for WooCommerce Memberships
    • WooCommerce Pre-Orders
    • Parcel Panel Order Tracking
    • WCFM Marketplace
    • Affiliate For WooCommerce
    • Back In Stock Notifications
    • PW WooCommerce Gift Cards
    • Appointments for WooCommerce
    • WooCommerce Bookings And Appointments by PluginHive
    • B2BKing
    • B2B Market
    • B2B & Wholesale Suite
    • TrackShip for WooCommerce
    • SG WooCommerce Order Approval
    • SUMO Subscriptions
    • SUMO Payment Plans
    • WooCommerce German Market
    • WC Vendors Marketplace
    • WooCommerce Print Invoices & Packing Lists
    • WooCommerce Deposits
    • WooCommerce Cart Abandonment Recovery by CartFlows
    • WooCommerce Waitlist
    • WooCommerce Simple Auctions
    • YITH Auctions for WooCommerce
    • YITH WooCommerce Stripe
    • YITH Membership
    • YITH Subscription
    • YITH Booking and Appointment
    • YITH WooCommerce Recover Abandoned Cart
    • YITH Wishlist
    • YITH Pre-Order
    • YITH Gift Cards
    • YITH Review For Discounts
    • YITH Multi Vendor
    • YITH WooCommerce Points and Rewards
    • YITH WooCommerce Request a Quote
    • YITH WooCommerce Affiliates
    • YITH WooCommerce Coupon Email System
    • YITH Advanced Refund System for WooCommerce
    • YITH Easy Login & Register Popup
    • YITH WooCommerce Delivery Date
    • WooCommerce Order Delivery Date Pro
    • Colissimo Shipping Methods for WooCommerce
    • WooCommerce Deposits & Partial Payments
    • Custom User Registration Fields by Addify
    • Quotes for WooCommerce
    • RMA Return Refund and Exchange For WooCommerce
    • License Manager for WooCommerce
    • WooCommerce Product Vendors
    • MultiVendorX
    • WooCommerce Stripe Payment Gateway
    • WooCommerce B2B
    • Order Cancellation Email To Customer
    • WooCommerce Order Delivery
    • Account Funds
    • TeraWallet for WooCommerce
    • Points And Rewards for WooCommerce
    • WooCommerce Split Orders
    • WP Crowdfunding
    • WooCommerce PDF Product Vouchers
    • MultiLocation Inventory & Order Routing
    • Woo Sell Services
    • WooCommerce Return & Warranty Management
    • WholesaleX
    • ShopMagic
    • WooCommerce Contact for Shipping Quote
    • MarketKing
    • AliDropship for WooCommerce
    • Custom Fields by Addify
  • Why Upgrade?
  • OTHER LINKS
    • FAQs
    • Troubleshooting
      • Continuous loading
      • Unable to save template
      • Unable to save Emoji
      • Unable to send test email
      • How to clear cache
      • How to use YayMail with GoDaddy
    • Changelog
      • YayMail Conditional Logic
    • Useful Links
      • AppSumo Deal
    • Support
      • How to pay without PayPal
      • How to renew the license key
      • How to change payment method
  • Articles
    • Design Tips
      • Customize Order Confirmation Email
      • Preview and Test Your Emails
      • Design a Black Friday Banner
      • Embed a Video in WooCommerce Email
      • Add Conditional Logic to WooCommerce Emails
    • Email Marketing
      • Setup Next Order Coupon in WooCommerce Emails
      • Automatically Send “Customer Invoice/Order Details" to Customers
      • Create Emails with Dynamic Content
      • Customize WooCommerce Membership Emails
      • Recover Abandoned Cart
    • Advanced Guides
      • Create WooCommerce Custom Emails Per Product
      • Customize ShopMagic Automation Emails
      • Create Custom Shortcode for YayMail
      • Translate Emails with Loco Translate
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On this page
  • Send test email failed
  • What causes this issue
  • How to fix it

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  1. OTHER LINKS
  2. Troubleshooting

Unable to send test email

How to troubleshoot "Send test email failed"

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Last updated 2 years ago

Was this helpful?

Send test email failed

What causes this issue

  • Your site might not have enabled email sending via SMTP

  • Errors with the email templates such as blank email subject, wrong formats, etc.

How to fix it

  1. Test your email deliverability

Firsly, please make sure that your WordPress site can send outgoing emails.

Please go to your SMTP plugin's settings and send a test email to see if the email can reach your email address.

If you're using the plugin to send WordPress emails, please go to the YaySMTP menu from your admin dashboard to tackle the problem. By trying Send Test Email, you'll know if your SMTP server configuration works or not.

1.2. If your test email works, please move on to troubleshooting the email template itself.

2. Troubleshooting the email template

In some cases, the email template cannot load successfully due to multi-language incompatibility. Please try resetting the template: Navigate to the upper toolbar and click Reset template.

3. Next steps?

Once reset, the email template should be saved and sent successfully.

1.1. If sending test email fails, you should configure your SMTP settings. Check out how to .

If the issue is still there, please .

set up SMTP for WordPress
contact us
YaySMTP