> For the complete documentation index, see [llms.txt](https://docs.yaycommerce.com/yaymail/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yaycommerce.com/yaymail/other-links/troubleshooting/third-party-plugin-data.md).

# Third-party plugin data

When working with new email templates, please note that the YayMail builder functions **in conjunction with WooCommerce third-party plugins**. This means YayMail can only retrieve and display data that is passed through by the third-party plugin into the email templates. If the plugin doesn't expose specific values, YayMail cannot access or display them.

While YayMail's earlier versions may have previously managed to retrieve some values through creative workarounds, newer plugin versions often introduce changes for better compatibility and **may deprecate site-specific functions**.

Here's how we can support you:

* If the data you need is visible in the plugin’s default WooCommerce email template, then we can absolutely help integrate it into YayMail.
* If the data is not available in the default email or not exposed by the plugin, we recommend **contacting the third-party plugin’s support** to request access to the necessary data. Then you can get back to us and our dev team will be happy to implement the new placeholders in new email templates.

Thanks for your understanding and collaboration.


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