Troubleshooting

Commonly known issues and how to fix it

While customizing, saving templates, or sending test emails, you might encounter these error notices on the email editor corner. Here are some scenarios to help you know what causes the issue and how to troubleshoot it.

1. Template save failed

Here's the error notice:

Unable to save template.

What causes this issue:

  • Order details' table titles have been changed improperly

  • Email template contains external insecure URL

How to fix:

  1. Try Reset template: Please navigate to the upper toolbar and click Reset template

After resetting, your current email template will be reverted to its initial design.

2. Then you should be able to redesign the template and save it successfully. If the issue is still there, please contact us, we'll solve the glitch quickly.

2. Send test email failed

What causes this issue:

  • Your site might not have enabled email sending via SMTP

  • Errors with the email templates such as blank email subject, wrong formats, etc.

How to fix:

  1. Make sure that your WordPress site can send email using SMTP servers

Please go to your SMTP plugin's settings and send a test email to see if the email can reach your email address.

If you're using the YaySMTP plugin to send WordPress emails, please go to the YaySMTP menu from your admin dashboard to tackle the problem. By trying Send Test Email, you'll know if your SMTP server configuration works or not.

If your test email failed, you should configure your SMTP settings. Check out how to set up SMTP for WordPress.

If your test email works, please move on to troubleshooting the email template.

2. Try Reset template: Please navigate to the upper toolbar and click Reset template

3. Then you should be able to redesign the template and save it successfully. If the issue is still there, please contact us.