Email Templates

The Email Templates tab displays a complete list of all email templates available on your site, including default WooCommerce templates and those added by third-party plugins.

By default, you can customize 15 WooCommerce email templates. They are called:

  • New order (Notifies the admin that a new order has been placed)

  • Cancelled order (Admin) (Notifies the admin when an order is cancelled)

  • Cancelled order (Customer) (Send to the customer when their order is cancelled)

  • Failed order (Admin) (Notifies the admin when an order fails)

  • Failed order (Customer) (Sent to the customer when their order fails)

  • Order on-hold (Sent to the customer when the order status is changed to "On-Hold")

  • Processing order (Sent to the customer when the order status is changed to "Processing")

  • Completed order (Sent to the customer when the order status is changed to "Completed")

  • Refunded order (Sent to the customer when an order is refunded)

  • Customer invoice / Order details (Sent to the customer with order information and payment links)

  • Customer note (Sent to the customer when the admin adds a note to the order)

  • Reset password (Sent to the customer when they request a new password)

  • New account (Sent to the customer when they create a new account)

  • POS completed order (Sent to the customer when they have successful in-store transactions that were created via your Point of Sale system)

  • POS refunded order (Sent to the customer when they refund via POS system, not from the online shop)

For each template, you can view the following details:

  • Status – Indicates whether the template is currently active or inactive.

  • Recipient(s) – Shows who will receive the email (e.g., Admin or Customer).

  • Source – Identifies the plugin that generated the template (e.g., WooCommerce).

  • Last Updated – Displays the most recent date and time the template was modified.

From this screen, you can also perform bulk actions to manage your templates more efficiently. These include: Activate Templates/Deactivate Templates/Reset Templates to Default. To perform a bulk action, simply select the templates using the checkboxes and choose your desired action from the toolbar.

Note:

  • If your site has other emails which are not the above 15 emails, please check our YayMail addons here.

  • You must select Email type as HTML in the settings of each email in order for YayMail to work.

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