Frequently Asked Questions

Does YayMail generate new email templates?

No, it does not. It doesn't allow creating new custom emails. Basically, YayMail's free version helps customize templates generated by WooCommerce only. To customize templates sent by other extensions, go with our YayMail Addons.

YayMail Pro or Premium Addon, not sure which to buy?

We're all ears. Just tell us what you need and we'll show you the right one.

YayMail Addon can work with YayMail Pro version or YayMail free version?

You can use either YayMail Pro or YayMail Free with a YayMail Addon. Multiple YayMail Addons can be used on your WooCommerce website at the same time, too!

May I use YayMail on unlimited websites?

Yes, you can. We offer a special package for unlimited websites. It's available in both annual plan or one-time payment. Check out all plans for YayMail Pro.

I don't have PayPal account. I don't want to pay with PayPal actually, how can I buy YayCommerce plugins?

Without PayPal account, you can still pay with your debit/credit card via PayPal gateway. It's safe and secure. See how to pay without PayPal account here.

Can I save a specific element with its content and design?

Yes! It's easy to clone any element. For example, after you choose your header logo with its ideal size and background, you can easily copy that block to other emails so that you don't have to do that over and over again.

Are your templates being saved in the plugin folder in /wp-content or somewhere else?

Not in wp-content. It is saved in the database.

Additionally, when you have a full backup of your site, if you select all databases, the customized templates will be saved in the backup file. We always recommend that the user export all templates or keep a full site backup before upgrading to newer PHP versions or WordPress versions.

Is YayMail compliant with GDPR?

Absolutely! YayMail doesn't collect or store any personal information. So rest assured.

Is YayMail compatible with multi-language plugins such as WPML, Polylang...?

Yes, we had been working hard on it and this feature is availabe in YayMail Pro version.

Does YayMail support customized WooCommerce email templates on sites hosted by GoDaddy?

Yes, it does. You can follow this GoDaddy compatibility guide.

How can I get support?

Please contact us, chat via Facebook page, or join the YayCommerce Facebook community.

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