FAQs

Frequently Asked Questions

Does YayMail generate new email templates?

No, it does not. It doesn't allow creating new custom emails. Basically, YayMail's free version helps customize templates generated by WooCommerce only. To customize templates sent by other extensions, go with our YayMail Addons.

I have the YayMail plugin, where are the template files saved?

• The plugin’s built-in template files are located in: wp-content/plugins/YayMail/plugins/yaymail/templates/

• The email templates you edit in the YayMail builder are saved in your WordPress database (not as separate PHP files), under the custom post type: yaymail_template (stored in wp_posts and wp_postmeta).

So in short: default layout files are in the plugin folder, while your customized templates are stored in the database.

YayMail Pro or Premium Addons, not sure which to buy?

We're all ears. Just tell us what you need and we'll show you the right one.

YayMail Addon can work with YayMail Pro version or YayMail free version?

You can use either YayMail Pro or YayMail Free with a YayMail Addon. Multiple YayMail Addons can be used on your WooCommerce website at the same time, too!

Can I save a specific element with its content and design?

Yes! It's easy to clone any element. For example, after you choose your header logo with its ideal size and background, you can easily copy that block to other emails so that you don't have to do that over and over again.

How to get the customized templates saved and restored?

YayMail customized templates are not stored in wp-content. It is saved in the database.

When you have a full backup of your site, if you select all databases, the customized templates will be saved in the backup file. We always recommend that the user export all templates or keep a full site backup before upgrading to newer PHP versions or WordPress versions.

Is YayMail compliant with GDPR?

Absolutely! YayMail doesn't collect or store any personal information. So rest assured.

Is YayMail compatible with multi-language plugins such as WPML, Polylang and LocoTranslate?

Yes, we had been working hard on it and this feature is available in YayMail Pro version.

Does YayMail support customized WooCommerce email templates on sites hosted by GoDaddy?

Yes, it does. You can follow this GoDaddy compatibility guide.

How can I get support?

Please contact us, chat via Facebook page, or join the YayCommerce Facebook community.