YayCurrency Documentation
  • YayCurrency Documentation
  • Getting Started
    • Introduction
    • System Requirements
    • How to Install
    • Enter License key
    • How To Update YayCurrency
    • Uninstall and Delete
  • Main Features
  • Configurations
    • Manage Currency
    • Custom Rounding
    • Checkout Options
      • Hide estimated price at checkout
      • Hide checkout notice payment method
      • Force payment by customer country
      • Force Currency for Specific Payment Methods
    • Display Options
      • Use params on URL
      • Add A Few Parameters to Display Currency Switcher
    • Advanced Settings
      • Apply multiple currencies to Google Crawlers (or Bots)
      • Fixed Price for Each Currency Option for Bundle/Composite Product
    • Analytics
    • Order Info
    • Developer zone
      • Available YayCurrency Hooks
      • Available YayCurrency Shortcodes
  • Menu Option
  • Widget Option
  • Compatibility
    • Cache plugins
    • Dokan
    • YITH Points and Rewards
    • Name Your Price
    • Polylang
    • WPML
    • WooCommerce Subscriptions
    • Wholesale Pro by Barn2
    • WooCommerce Product Bundles
    • LearnPress
    • Lottery for WooCommerce
    • FunnelKit Automations
    • WordPress Tour & Travel Booking
    • B2B Market by MarketPress
  • Why Upgrade?
  • OTHER LINKS
    • FAQs
    • Common Issues
    • Troubleshooting
      • How to pay without PayPal
    • Changelog
    • Support
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  • Unable to update exchange rate
  • Unknown errors

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  1. OTHER LINKS

Troubleshooting

Commonly known issues and how to fix them

PreviousCommon IssuesNextHow to pay without PayPal

Last updated 1 year ago

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Unable to update exchange rate

Many a time, you click on the Sync icon in order to force an instant update for the current currency list, you may encounter this error notice.

This issue is most often caused by unavailable exchange rates for the selected currency pair.

For instance, if you want to convert USD to BTC, but this currency pair is not available in the current Finance API, then its exchange rate can't be automatically retrieved.

In this case, you have to use manual exchange rate. Here are the steps to fix this:

  1. From the dropdown of Rate type, choose Fixed to switch from Auto to Manual mode.

  2. Then, you will be able to manually enter the current rate for this currency pair. Eg, 0.000033 for USD-BTC.

Unknown errors

In some cases, you might experience uncommon bugs. So if you encounter this error, feel free to contact us to get help.

Please note that you should include some screenshots or console log in order to help us debug better.