# Support In order to provide you with a better support experience, please make sure that: * You have checked our knowledge base which have extensive [FAQs](https://yaycommerce.gitbook.io/yaycurrency-documentation/other-links/faqs) and [Tutorials](https://yaycommerce.gitbook.io/yaycurrency-documentation/) that can answer most questions. * You have updated the plugin to the latest version, learn [how to update YayCurrency](https://yaycommerce.gitbook.io/yaycurrency-documentation/getting-started/how-to-update-yaycurrency). * Try deactivating all plugins but leave only YayCurrency and WooCommerce. If the issue is solved then it means the problem is from an external plugin. In this case, please activate them one by one to detect the exact one causing the issue and contact their support. You have checked them all but still cannot find a solution? No worries, just [contact us](https://yaycommerce.com/support/). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.yaycommerce.com/yaycurrency/other-links/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.