FAQs

How do I enable the booking form for customers?

The Booking Form allows customers to select services, choose available time slots, and submit their booking details directly on your website. It can be embedded on a page or opened in a modal for a smooth booking experience.

From the admin dashboard, you can create a booking form or booking button using these three shortcodes:

• [bookster_booking_button] — displays a button that opens the booking form in a modal popup

• [bookster_booking_form] — embeds the booking form directly on the page

• [bookster_customer_dashboard] — shows the customer dashboard for managing bookings and account details

You can also add these directly through the Gutenberg block editor without using shortcodes.

Does Bookster support group booking?

Yes. To set it up:

1. Go to Add-ons in the dashboard → Group Booking, purchase and activate it

2. Open any service and enable Group Booking

3. Set the Min / Max Group People to control how many people can book per slot

4. Toggle Service Price Calculation if you want the price to multiply based on group size

Can I collect additional information from customers during booking?

Yes, but it requires the Custom Fields addon. To set it up:

1. Go to Add-ons in the dashboard → Custom Fields, purchase and activate it

2. Go to Settings → Custom Fields and click + New Custom Field

3. Choose an input type (text, dropdown, checkbox, etc.), set the field label, and toggle Set as required if needed

4. Save and the field will appear on the booking form automatically

Can I apply discounts or coupon codes to bookings?

Yes, and it's free. To set it up:

1. Go to Add-ons in the dashboard → Discounts, Coupons and Fees and install it

2. Go to Settings → Discounts and click + New Discount

3. Fill in the discount name, coupon code, and value (percentage or fixed amount)

4. Set the date range, usage limit per customer, and repeat weekdays if needed

5. Save and the coupon will be available for customers to apply at checkout

Can I manually add appointments instead of having customers book themselves?

Yes. To do so:

1. Go to Appointments and click + New Appointment

2. Select a service, agent, date and time

3. Assign a customer or leave it as Guest

4. Set the booking status and click Create New

This is useful for appointments made over the phone, via chat, or in person.

Can I use Bookster for different types of businesses?

Yes. Bookster works for any service-based business that takes appointments, including beauty salons, spas, coaching, consulting, fitness studios, clinics, and more. As long as your business runs on scheduled appointments, Bookster can handle it.

What type of pricing plans does Bookster offer?

Bookster offers flexible pricing plans designed to suit every need, from individuals to professional enterprises:

• Bookster Core Plugin: The main foundation of the system, available in two versions:

  • Free: Provides essential scheduling features such as unlimited services, calendar management, and reports. However, it is limited to 01 agent and 01 service category.

  • Pro: Focuses on professionalism with advanced features including unlimited agents, a Customer Dashboard, full branding customization (Logo, labels), and Google reCAPTCHA security.

• Bookster Addons: Supplementary features to optimize your workflow. These include both free extensions (PayPal, Tax, Discounts) and premium ones (Stripe, Google Calendar, SMS, Group Booking, etc.).

• All Access Plan: The ultimate solution that unlocks all features of Bookster Core Pro and every premium addon, including all current and future releases.

If I purchase the All Access Plan, will I get access to new Add-ons released in the future?

Yes, absolutely! With the All Access Plan, you will automatically get access to any new premium Add-ons released in the future at no extra cost during your active subscription period.

What happens if I don't renew my subscription?

When your subscription expires, your current premium features and Add-ons will continue to work. However, you will lose access to new updates, bug fixes, and priority technical support.

In case you remove your license key and can’t re-add it, please contact our support team for assistance.

Which payment gateways does Bookster currently support?

Bookster provides several flexible payment options to suit your business needs:

• Pay Later/Locally: This option allows customers to skip online payment and pay directly at your shop via cash or card.

• PayPal: Fully integrated into the core plugin (including the Free version), allowing secure payments via PayPal accounts or credit cards.

• Stripe: A dedicated Premium Add-on that enables professional credit/debit card processing. You can purchase this addon individually or get it through the All Access Plan.

How can I test the PayPal payment process without using real money?

To ensure your payment flow is working correctly without using real money, you can perform a test booking using PayPal Sandbox. Here is the simple process:

• Step 1: Log in to your PayPal Developer Dashboard to get your Sandbox Client ID and Secret Key. (If you don't have a Sandbox account yet, follow this guide).

• Step 2: In Bookster’s PayPal settings, enable Sandbox Mode and paste your Sandbox credentials.

• Step 3: Go to your booking page and complete a payment using a Sandbox Personal Account.

• Step 4: Log in to your PayPal Sandbox Business Dashboard. If the transaction appears in your "Recent Activity" with a "Completed" status, your setup is successful!

Is there a live demo where I can test how Bookster works in real-time?

Yes, absolutely! We provide fully interactive Live Demos tailored for various niches, including Beauty & Spa, Fitness, Consulting, Healthcare, Pet Care, and Home Services.