# FAQs

#### **When I send test email I get this error notification. How can I fix it?**

{% code fullWidth="false" %}

```
Class 'SimpleXMLElement' not found
```

{% endcode %}

The only thing you need to do is just installing the php-xml package to resolve it.

#### **What should I do when I get this error after sending test email?**

```
cURL error 35: OpenSSL SSL_connect: Connection reset by peer
```

Usually, this error message denotes the SSL connection error and often happens due to an outdated cURL package or SSL protocol in your server. There can also be a firewall on your server. Please contact your web host provider for more details on that.

#### **I'm trying to configure Amazon SES with an account in sandbox mode but I can't make it work. What is the issue?** 

Please note that you only can send emails from **Verified email addresses.** Please don't forget to click verifying your email account to complete your settings.

<figure><img src="/files/Hak2NZQRZPVswG6wspAm" alt=""><figcaption></figcaption></figure>


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