> For the complete documentation index, see [llms.txt](https://docs.yaycommerce.com/yayreviews/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yaycommerce.com/yayreviews/settings/tools.md).

# Tools

<figure><img src="/files/BMKegOjyZEL0oHzsLdIR" alt=""><figcaption></figcaption></figure>

The **Tools** section allows you to import reviews from other platforms, review previous import activities, and send review requests to past customers who have not yet received one.

### Import from Previous Platform

The import process is guided step by step to ensure accuracy and ease of use:

1. **Source:** Select the platform you want to import reviews from. YayReviews currently supports:

* **CusRev** (CSV export)
* **Judge.me** (CSV export)
* **Yotpo** (CSV export)
* **Custom CSV** (import from any CSV file with column mapping)

For Custom CSV, you can download a **sample CSV file** to follow the correct format.

1. **Upload:** Upload the CSV file exported from your selected platform.

<figure><img src="/files/gzZfd5IellFw1kXDlkle" alt=""><figcaption></figcaption></figure>

3. **Preview:** Preview the review data before importing to ensure all fields are mapped correctly and data appears as expected.

<figure><img src="/files/ojKfLh6qLzmJPsCTeajc" alt=""><figcaption></figcaption></figure>

4. **Confirm:** Confirm the import settings and review details before proceeding.

<figure><img src="/files/O0AtwLuEwb7x7lEd5ubu" alt=""><figcaption></figcaption></figure>

5. **Import:** Start the import process. Reviews will be added to your YayReviews system once the import is completed.

<figure><img src="/files/VmHAD63m53NfY0iEa5uU" alt=""><figcaption></figcaption></figure>

You can click **View Reviews** to see the reviews that have been imported.

<figure><img src="/files/r7uNCooVHiJA8YVJCtOa" alt=""><figcaption></figcaption></figure>

### Import History

The **History** tab allows you to review previous import activities.

### Send Requests to Previous Customers

The **Past Customers** tab allows you to send review request emails to customers with completed orders who have never received a review request.

YayReviews groups all eligible products by customer and sends one digest email per customer, instead of sending a separate email for every order or product

#### Send Review Requests to Past Customers

Click **Send Review Requests to Past Customers** to open the customer selection panel.

The panel displays customers who:

* Have at least one completed order.
* Have not previously received a review request.
* Still have one or more products that have not been reviewed.

<figure><img src="/files/sjsRs7lJppSGtbWrzJpR" alt=""><figcaption></figcaption></figure>

#### Filter Customers by Date

Use the **From** and **To** fields to filter customers based on the applicable order date range.

This helps you target customers from a specific sales period.

#### Customer List

The customer table displays information such as:

* Customer name and email
* Number of eligible orders
* Number of products awaiting reviews
* Oldest eligible order date

Select individual customers or use **Select all matching this filter** to include every customer returned by the selected date range.

#### Email Content

The email content is pre-filled with the default review request message.

You can customize:

* **Subject**
* **Body**

The following placeholders are available:

* `{customer_name}` – Customer's name
* `{store_name}` – Store name

After selecting the customers and reviewing the email content, click **Start** **Send** to deliver the review requests.


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