> For the complete documentation index, see [llms.txt](https://docs.yaycommerce.com/yayreviews/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yaycommerce.com/yayreviews/settings/review-actions.md).

# Review Actions

<figure><img src="/files/xOcMLFhDIjZDQb1tcvGo" alt=""><figcaption></figcaption></figure>

The **Review Actions** tab allows you to control how customers and admins interact with reviews, including editing permissions, store replies, and helpful voting features.

### Customer Review Editing

#### Allow Customers to Edit Reviews

* When enabled, customers can edit their own reviews after submitting them.
* Customers are only allowed to edit **their own reviews**.

<figure><img src="/files/nBtGPI68MzWqdDM1yGh5" alt=""><figcaption></figcaption></figure>

#### Edit Time Window (Hours)

* Defines how long customers are allowed to edit their reviews after posting.
* Set the value to **0** to allow unlimited editing **until the store replies**.

#### Show “Edited” Badge

* Displays an **“Edited”** label on reviews that have been modified.

<figure><img src="/files/JrtWJZzxFuJhFcvCmv2J" alt=""><figcaption></figcaption></figure>

### Store Reply

#### Store Reply Feature

* Store administrators and Shop Managers can reply directly to customer reviews on product pages.
* Only **one store reply per review** is allowed.
* Customers receive an **email notification** when their review receives a reply.

#### Edit Lock After Reply

* Once a store reply is posted, the customer can no longer edit their review.
* This ensures the store’s reply remains relevant to the original review content.

#### How It Works

* **Edit** and **Reply** buttons appear in the product review section.
* Customers can only edit reviews they submitted.
* Only users with the **`manage_woocommerce`** capability can reply.
* All actions are handled via **AJAX** (no page reload).
* Store replies are managed through **WordPress Comments**.

### **Helpful Voting**

Enable users to vote on whether a review is helpful.

* **Enable Helpful Voting:** Show “Was this helpful? Yes/No” buttons on reviews.
* **Show Downvote Button:** Display a “No” button alongside “Yes”. If disabled, only the upvote option is shown.
* **Who Can Vote:** Choose which users are allowed to vote: Everyone, Logged-in Users Only, Verified Buyers Only.

<figure><img src="/files/tZVuM1i9qAUTg0D5WcmE" alt=""><figcaption></figcaption></figure>


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