# FAQs 1. How can I display customer reviews beautifully in my WooCommerce store? YayReviews upgrades the default WooCommerce review system into a fully customizable experience. Customers can upload photo and video reviews, helping shoppers see real product experiences. You can also highlight feedback with custom emojis and flags, making reviews more expressive and easier to scan at a glance. On the user side, visitors can quickly find what matters using advanced filters and sorting options - such as sorting by newest, highest rating, or most helpful reviews. This improves usability and helps customers make faster, more confident decisions. Instead of plain-text reviews, you can present testimonials in visually appealing formats, such as grids, sliders, and styled lists, that match your brand identity. This helps your store look more professional while making reviews easier to scan and more engaging for visitors. 2\. Can I show photo and video reviews from my customers? Yes! You can easily enable customers to upload images and videos in the [Media Settings](https://docs.yaycommerce.com/yayreviews/how-it-works/settings/media) section of YayReview, helping future buyers see real experiences with your products. 3\. Can I control which reviews appear on my store? Yes. You have full control over moderation. You can approve, edit, or reject reviews before they go live, ensuring that your store only displays relevant and high-quality feedback. This is especially useful if you want to prevent spam or maintain a consistent brand voice. 4\. How flexible is the review display when it comes to different WooCommerce themes? YayReviews is built to be highly compatible with most WooCommerce themes. It allows you to adjust layouts, styles, and placements without breaking your design, and it works well with page builders for more advanced customization. 5\. Will YayReviews automatically send an email to customers after they submit a review? Yes. YayReviews supports automated email workflows for both review requests and reward delivery. * After a purchase, customers receive a review request email to leave feedback. * After submitting a review, they can automatically receive a reward email with a coupon code (if incentives are enabled). This entire process runs automatically, saving you time while ensuring consistent communication with your customers. 6\. Does YayReviews send unique coupon codes to customers who leave reviews? Yes. With the Automated Rewards (Pro) feature, YayReviews can generate and send unique coupon codes to customers after they submit a review. This ensures each customer receives their own personalized reward, helping you avoid coupon abuse and maintain full control over your promotions. You can also define conditions for rewards, for example, sending coupons only for 5-star reviews, so your incentives align with your business goals. 7\. How do I encourage more customers to leave reviews after purchase? Many customers are willing to leave reviews - they just need a simple and convenient way to do it. YayReviews reduces friction by offering a clean, intuitive review form that works seamlessly on both desktop and mobile devices. This makes it quick and easy for customers to share their thoughts without frustration. YayReviews helps you collect more reviews by combining automation, smart email timing, and built-in incentives, so you’re not relying on customers to remember on their own. You can send automated review request emails after an order is completed. These emails gently remind customers to leave feedback at the right moment, when their experience is still fresh. Everything runs automatically in the background, so you don’t need to follow up manually. To further increase participation, YayReviews also supports incentive-based reviews. With the “Review for Discounts” feature, you can reward customers who leave reviews by sending them coupons automatically. In the Pro version, you can even set up Automated Rewards, for example, offering a discount to customers who leave a 5-star rating. 8\. How do I show verified buyer badges to build trust? YayReviews automatically identifies and highlights reviews from verified customers, clearly labeling them so shoppers can distinguish genuine feedback from general comments. This small visual cue plays a big role in increasing credibility and reassuring new buyers. When customers know that reviews come from real purchasers, they’re more likely to trust the information and move forward with their purchase decision. 9\. Does this plugin work with my current WooCommerce theme and plugins? Yes. YayReviews is built to integrate smoothly with most WooCommerce themes and widely used plugins. It follows WooCommerce standards, which helps ensure compatibility and stability across different setups. Even if you’re using page builders or custom designs, you can easily adapt YayReviews to fit your existing workflow. 10\. Where should I display store reviews for the best results? Store reviews are most effective when placed at key trust-building points in your customer journey. Popular placements include your homepage, checkout page, and dedicated testimonial sections. Unlike product reviews (which focus on a specific item), store reviews reflect the overall shopping experience, including customer service, delivery speed, packaging, and trustworthiness of your WooCommerce store. This makes store reviews especially important for first-time visitors. While product reviews help customers decide what to buy, store reviews help them decide whether they can trust your store. Together, they create a complete picture that reduces hesitation and builds confidence. By showing store-level feedback at these critical touchpoints, you can reassure visitors and reduce doubts right before they make a purchase. Strategically placing store reviews in these areas helps answer common concerns like “Is this store reliable?” or “Will I receive my order as expected?”- which can significantly improve conversion rates. 11\. Do AI Summaries update automatically when new reviews are added? Absolutely. As new reviews come in, the AI continuously updates the summaries to reflect the latest customer feedback. This ensures that your store always presents up-to-date insights without requiring manual effort. You can rely on the system to keep your review section fresh, relevant, and accurate over time. 12\. Will YayReviews slow down my WooCommerce site? No. The plugin is optimized for performance, so your site stays fast even with many reviews and media content. Speed is critical for conversions, and YayReviews is built with that in mind. 13\. Can I import reviews from another plugin or platform into YayReviews? Yes, you can. YayReviews allows you to import existing reviews from other plugins or external sources, so you don’t lose valuable customer feedback when switching. This is especially helpful if you’re moving from another review plugin, such as: [Judge.me](http://judge.me), Yotpo, Custom CSV; or migrating your WooCommerce store. Instead of starting from scratch, you can bring all your reviews with you and keep your social proof intact. 14\. Will imported reviews look the same as new reviews? Yes. Once imported, reviews will appear just like regular WooCommerce reviews and can use all YayReviews features, including layouts, filters, and AI Summaries. This ensures a consistent look and experience across your entire store. 15\. Is YayReviews compatible with multilingual plugins like WPML or Polylang? Yes. YayReviews works well with popular multilingual plugins, allowing you to translate review content and display it based on the visitor’s language. This means your customers will see reviews in the language they understand, creating a more personalized and trustworthy shopping experience. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.yaycommerce.com/yayreviews/other-links/faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. 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