> For the complete documentation index, see [llms.txt](https://docs.yaycommerce.com/yayreviews/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yaycommerce.com/yayreviews/how-it-works/tools.md).

# Tools

<figure><img src="/files/nYILfvZjWf1Yjq69Sxtv" alt=""><figcaption></figcaption></figure>

The **Tools** section allows you to import reviews from other platforms into YayReviews and manage your imported review data. This helps you preserve existing customer feedback when migrating from another review solution.

#### Import Workflow

The import process is guided step by step to ensure accuracy and ease of use:

1. **Source:** Select the platform you want to import reviews from. YayReviews currently supports:

* **CusRev** (CSV export)
* **Judge.me** (CSV export)
* **Yotpo** (CSV export)
* **Custom CSV** (import from any CSV file with column mapping)

For Custom CSV, you can download a **sample CSV file** to follow the correct format.

1. **Upload:** Upload the CSV file exported from your selected platform.

<figure><img src="/files/gzZfd5IellFw1kXDlkle" alt=""><figcaption></figcaption></figure>

3. **Preview:** Preview the review data before importing to ensure all fields are mapped correctly and data appears as expected.

<figure><img src="/files/ojKfLh6qLzmJPsCTeajc" alt=""><figcaption></figcaption></figure>

4. **Confirm:** Confirm the import settings and review details before proceeding.

<figure><img src="/files/O0AtwLuEwb7x7lEd5ubu" alt=""><figcaption></figcaption></figure>

5. **Import:** Start the import process. Reviews will be added to your YayReviews system once the import is completed.

<figure><img src="/files/VmHAD63m53NfY0iEa5uU" alt=""><figcaption></figcaption></figure>

You can click **View Reviews** to see the reviews that have been imported.

<figure><img src="/files/r7uNCooVHiJA8YVJCtOa" alt=""><figcaption></figcaption></figure>


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