> For the complete documentation index, see [llms.txt](https://docs.yaycommerce.com/yayreviews/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yaycommerce.com/yayreviews/features/q-and-a-on-product-page.md).

# Q\&A on Product Page

<figure><img src="/files/0G5WVzLjl7AceAOr0FKS" alt=""><figcaption></figcaption></figure>

The **Q\&A** feature allows customers to ask questions directly on product pages and enables store administrators to manage, answer, and moderate those questions from a centralized inbox.

### 1. Inbox

The **Inbox** provides a centralized place to manage all customer questions submitted through product pages.

#### Status Filters

<figure><img src="/files/WSMMM3mKb7yznjsrVq8Q" alt=""><figcaption></figcaption></figure>

Questions can be filtered by status:

* **All:** Display all questions.
* **Pending**: Questions awaiting review or approval.
* **Published**: Questions visible on the storefront.
* **Rejected**: Questions that have been rejected.
* **Spam**: Questions marked as spam.

#### Search Questions

<figure><img src="/files/5YzKnmFaAdda1PHi8VZ8" alt=""><figcaption></figcaption></figure>

Use the search field to quickly find questions by keyword.

#### Question List

The inbox displays the following information:

* **Question**: Customer question
* **Answers**: Number of published answers
* **Product**: Associated product
* **Asked by**: Customer name
* **Date**: Submission date
* **Status**: Current moderation status
* **Actions**: Available management actions: Publish, Reject, Mark as spam

#### View Question Details

<figure><img src="/files/vHvqHX7G7QHQ58MYH88P" alt=""><figcaption></figcaption></figure>

Click on any question in the **Inbox** table to open the **Question Details** panel.

The detail view provides complete information about the selected question and allows administrators to manage answers without leaving the inbox.

**Question Details:** The left panel displays information about the selected question, including:

* Product information
* Link to view the product page
* Question content
* Submission date
* Customer name and email address
* Current moderation status

**Add Official Answer:** The right panel allows administrators to create and manage answers.

* **Answer:** Enter the public response that will be displayed on the product page.
* **Internal Note**: Internal Notes are visible only to administrators.
* **Private Answer**: Click **Private Answer** to send a reply directly to the customer without publishing it on the product page.
  * Private answers:
    * Are visible only to the customer and store administrators
    * Do not appear in the public Q\&A section
    * Can trigger email notifications if enabled in Q\&A Settings
* **Publish Answer:** Click **Publish Answer** to:
  * Publish the response on the product page
  * Make the answer visible to customers
  * Update the question status if applicable
  * Send notification emails to the customer (if enabled)

**Answer History:** The bottom section displays all answers associated with the question.

For each answer, administrators can view:

* Answer type (**Published** or **Private**)
* Author
* Date
* Answer content preview

### 2. Settings

<figure><img src="/files/FanqNAg90bA1UQhu31xJ" alt=""><figcaption></figcaption></figure>

The **Settings** tab allows you to configure how the Q\&A system behaves on your store.

#### General

**Enable Q\&A:** Enable or disable the Q\&A feature across your store.

* **Enabled:** Customers can access the Q\&A tab on product pages and submit questions.
* **Disabled:** The Q\&A tab is hidden and customers cannot submit new questions.

#### **Guest Questions**

Configure whether visitors without an account can ask questions.

* **Enabled:** Guest visitors can submit questions.
* **Disabled:** Only logged-in users can submit questions.

#### Display

Control which questions are visible on product pages.

**Show Unanswered Questions:** Determine whether questions without answers are displayed to customers.

* **Enabled**: Both answered and unanswered questions are visible.
* **Disabled**: Only questions that have received an answer are displayed.

#### Notifications

Configure email notifications related to customer questions and answers.

**Email Admin on New Question:** Send an email notification to the store administrator whenever a new question is submitted.

* **Enabled**: Administrators receive email notifications for new questions.
* **Disabled**: No notification emails are sent.

**Email Customer When Answered:** Notify the customer when their question receives a published answer.

* Enabled: An email is sent automatically when an answer is published.
* Disabled: Customers are not notified when answers are posted.

{% hint style="info" %}
Note: When enabled, customers will see the **"Notify me by email when my question is answered"** option when submitting a question.

Customers can choose whether to enable this option:

* If checked, an email notification will be sent when their question receives an answer.
* If unchecked, no notification email will be sent, even if **Email customer when answered** is enabled.

![](/files/Zw2N8ULSoNseMdHsjz92)
{% endhint %}

**Answer Published Template:** Customize the email sent when a customer's question receives a published answer.

* **Subject:** Define the email subject line.

**Example:**

```
[{site_name}] Your question has been answered!
```

* **Heading:** Define the main heading displayed in the email.
* **Additional Message:** Add optional content that will appear below the email heading. This can be used for:
  * Thank-you messages
  * Customer service information
  * Promotional content
  * Additional instructions

<figure><img src="/files/rrssZvC0v6nG3Sawnje7" alt=""><figcaption></figcaption></figure>

And it will be displayed on the storefront like this.

<figure><img src="/files/SP9iDYuqjRBY3f5yA0FO" alt=""><figcaption></figcaption></figure>

**Private Answer Template:** Customize the email sent when a customer receives a private reply.

* **Subject:** Define the email subject line.

**Example:**

```
[{site_name}] A reply to your question!
```

* **Heading:** Define the email heading.
* **Additional Message:** Add optional content that will be included in the email.

Private replies are visible only to the question author and store administrators.

<figure><img src="/files/vbOE3I5e7mIFBibLjCYL" alt=""><figcaption></figcaption></figure>

The private answer will be displayed as shown below and is visible only to the question author and store administrators.

<figure><img src="/files/x6ZXW5U2SXrIg54MUSGd" alt=""><figcaption></figcaption></figure>

For other customers, it will be displayed as follows.

<figure><img src="/files/miATVIYlJWwiHiw28EIj" alt=""><figcaption></figcaption></figure>


---

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## Querying This Documentation
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```
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```

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