# Subscriptions

#### If I request a refund, will my subscription automatically be cancelled?

**Yes.**\
When a refund is processed, the associated subscription is automatically cancelled. No future renewal payments will be charged.

#### If my subscription is cancelled, can I still use the plugin until the end of my billing period?

**Yes.**\
You will continue to have access to the plugin, updates, and support until the end of your current paid billing period.

After that date, your license will expire.

#### What happens when my subscription expires?

When your subscription expires:

* The plugin will continue working on your site.
* You will no longer receive updates.
* You will no longer receive VIP support.
* You may lose access to premium features that require an active license (if applicable).

#### What’s the difference between “Cancelled” and “Expired”?

* **Cancelled** → The subscription will not renew again, but remains active until the end of the billing term.
* **Expired** → The billing period has ended, and the license is no longer active.

***

To have an overview of subscription scenarios, please refer to the table below:

<table data-full-width="true"><thead><tr><th>Scenario</th><th>What License Holder Pays</th></tr></thead><tbody><tr><td>Active subscription</td><td>Original price (or minus renewal discount if offered per plugin)</td></tr><tr><td>Auto-renewal fails</td><td>Status: failing (an open invoice URL might be available if first order paid via Stripe)</td></tr><tr><td>Subscription cancelled</td><td>Must manually renew at current price (unless we provide coupon)</td></tr><tr><td>Subscription expired</td><td>Must manually renew at current price (unless we provide coupon)</td></tr><tr><td>Returning after cancellation</td><td>Pays current price (unless we provide coupon)</td></tr><tr><td>Used public coupon at checkout</td><td>Discount usually applies only to first year</td></tr><tr><td>Used private coupon at checkout</td><td>Coupon can be explicitly offered and configured to apply to renewals</td></tr></tbody></table>

***

{% hint style="info" %}
If you manually renew after cancellation, the subscription will be shown at the **current new price**.

Grandfathered or promotional pricing is only maintained while a subscription remains active.

If you wish to get back to your previous subscription, please contact YayCommerce and we'll figure out a suitable solution.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.yaycommerce.com/manual/subscriptions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.