# Subscriptions

#### If I request a refund, will my subscription automatically be cancelled?

**Yes.**\
When a refund is processed, the associated subscription is automatically cancelled. No future renewal payments will be charged.

#### If my subscription is cancelled, can I still use the plugin until the end of my billing period?

**Yes.**\
You will continue to have access to the plugin, updates, and support until the end of your current paid billing period.

After that date, your license will expire.

#### What happens when my subscription expires?

When your subscription expires:

* The plugin will continue working on your site.
* You will no longer receive updates.
* You will no longer receive VIP support.
* You may lose access to premium features that require an active license (if applicable).

#### What’s the difference between “Cancelled” and “Expired”?

* **Cancelled** → The subscription will not renew again, but remains active until the end of the billing term.
* **Expired** → The billing period has ended, and the license is no longer active.

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To have an overview of subscription scenarios, please refer to the table below:

<table data-full-width="true"><thead><tr><th>Scenario</th><th>What License Holder Pays</th></tr></thead><tbody><tr><td>Active subscription</td><td>Original price (or minus renewal discount if offered per plugin)</td></tr><tr><td>Auto-renewal fails</td><td>Status: failing (an open invoice URL might be available if first order paid via Stripe)</td></tr><tr><td>Subscription cancelled</td><td>Must manually renew at current price (unless we provide coupon)</td></tr><tr><td>Subscription expired</td><td>Must manually renew at current price (unless we provide coupon)</td></tr><tr><td>Returning after cancellation</td><td>Pays current price (unless we provide coupon)</td></tr><tr><td>Used public coupon at checkout</td><td>Discount usually applies only to first year</td></tr><tr><td>Used private coupon at checkout</td><td>Coupon can be explicitly offered and configured to apply to renewals</td></tr></tbody></table>

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{% hint style="info" %}
If you manually renew after cancellation, the subscription will be shown at the **current new price**.

Grandfathered or promotional pricing is only maintained while a subscription remains active.

If you wish to get back to your previous subscription, please contact YayCommerce and we'll figure out a suitable solution.
{% endhint %}