> For the complete documentation index, see [llms.txt](https://docs.yaycommerce.com/manual/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yaycommerce.com/manual/orders/renewals.md).

# Renewals

This guide explains what you can expect depending on your [subscription status](https://docs.yaycommerce.com/manual/subscriptions/status) and checkout scenario.

### Automatic Renewal

Who qualifies? 👉 All customers with an **Active** subscription.

What happens?

* The subscription renews automatically.
* The renewal price is:
  * The **original purchase price**, OR
  * The lower **renewal price** (if a renewal discount per plugin is configured).

✅ At YayCommerce, customers keep their original pricing as long as the subscription stays **Active**.

### When Auto-Renewal Fails

If a subscription status changes to anything other than **Active**, automatic renewal will fail.

Most common case:

#### 🔴 Failing Status

A subscription becomes **Failing** when the system attempts to charge the saved payment method, but the payment does not go through.

**Common reasons:**

* Insufficient funds
* Expired card
* Card reported lost or stolen
* Bank fraud detection blocked the charge
* Spending limit reached
* Billing address no longer matches
* Customer removed the saved payment method

**What happens next:**

* The system may retry the charge.
* If payment succeeds → status returns to **Active**.
* If retries fail → subscription may become **Cancelled** or **Expired**.

### Manual Renewal

Manual renewal is **not treated the same as AUTO-renewal** in Easy Digital Downloads.

If a license holder:

* Cancels their subscription
* Lets it expire
* Or it moves out of “Active” status

Then:

👉 They will need to manually renew.\
👉 The renewal link will show the **current product price**, not the old price.

This means:

* The license holder lose grandfathered pricing.
* Cannot automatically return to the old rate.

***

If your subscription status changes to anything other than “Active” and you did not intentionally cancel it, please [contact our support team](https://yaycommerce.com/support/). We’ll review your case and do our best to offer a suitable solution.


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