Renewals

How recurring payments happen

This guide explains what you can expect depending on your subscription status and checkout scenario.

Automatic Renewal

Who qualifies? 👉 All customers with an Active subscription.

What happens?

• The subscription renews automatically.

• The renewal price is:

  • The original purchase price, OR

  • The lower renewal price (if a renewal discount per plugin is configured).

✅ At YayCommerce, customers keep their original pricing as long as the subscription stays Active.

When Auto-Renewal Fails

If a subscription status changes to anything other than Active, automatic renewal will fail.

Most common case:

🔴 Failing Status

A subscription becomes Failing when the system attempts to charge the saved payment method, but the payment does not go through.

Common reasons:

• Insufficient funds

• Expired card

• Card reported lost or stolen

• Bank fraud detection blocked the charge

• Spending limit reached

• Billing address no longer matches

• Customer removed the saved payment method

What happens next:

• The system may retry the charge.

• If payment succeeds → status returns to Active.

• If retries fail → subscription may become Cancelled or Expired.

Manual Renewal

Manual renewal is not treated the same as AUTO-renewal in Easy Digital Downloads.

If a license holder:

• Cancels their subscription

• Lets it expire

• Or it moves out of “Active” status

Then:

👉 They will need to manually renew. 👉 The renewal link will show the current product price, not the old price.

This means:

• The license holder lose grandfathered pricing.

• Cannot automatically return to the old rate.

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If your subscription status changes to anything other than “Active” and you did not intentionally cancel it, please contact our support team. We’ll review your case and do our best to offer a suitable solution.