# Support #### **Important** In order to provide you with a better support experience, please make sure that: * You have checked our knowledge base which has extensive [FAQs](https://docs.yaycommerce.com/brandy-theme/other-links/faqs) and [Tutorials](https://docs.yaycommerce.com/brandy-theme/) that can answer most questions. * You have updated the theme to the latest version, learn [how to update Brandy](https://docs.yaycommerce.com/brandy-theme/getting-started/how-to-update-brandy). * Try deactivating Brandy theme, and switch to a default WordPress theme. If the issue remains, it means the problem is from another origin and not from Brandy. In this case, you can investigate your plugins or check with your developers. You have checked them all but still cannot find a solution? No worries, just [contact us](https://yaycommerce.com/support/). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.yaycommerce.com/brandy-theme/resources/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.